A routine you never improvise
The point of a fixed routine is not speed. It is that any order can be described accurately long after it left, which is exactly what a dispute needs.
One routine, followed every time
Decide the steps once and then stop making decisions per order. Same materials, same sequence, same checks before anything is closed. Variation is where mistakes live, and a mistake on a market is not a return, it is a dispute with your record attached.
- Check the order against the listingRead what was actually bought before touching anything. Half of wrong shipments are a misread order rather than a packing error.
- Prepare in a fixed sequenceSame order of operations every time so a missing step is obvious rather than invisible.
- Verify before closingA single deliberate check against the order screen. This is the step people drop when busy and the step that prevents the expensive failures.
- Dispatch and mark it immediatelyUpdate the order the moment it goes out, not at the end of the day. The timestamp is evidence.
- Note anything unusualA short private note on anything atypical about that order. Weeks later this is the difference between a specific answer and a vague one.
Consistency is the actual product
Buyers on an established market are not chasing novelty. They are looking for the shop where the same thing happens every time, because that is what lets them plan. A reputation for being unremarkable in the best sense compounds faster than any promotion.
Keeping records that help you
Keep the minimum that lets you answer a dispute and nothing that would hurt you if the machine holding it were lost. That usually means order references, dates and a one line note, held locally and encrypted, pruned on a schedule. Detailed logs kept forever are a liability dressed as diligence.
Before you close an order
- The order screen has been read again, not remembered
- Contents match the listing description exactly
- Nothing identifying travelled with the package
- The order was marked dispatched at the time it was dispatched
- Anything unusual has a one line note against the reference
When you cannot ship
Say so immediately and refund without argument. A vendor who cancels cleanly keeps the buyer and takes a small hit. A vendor who goes quiet for a week collects a dispute, a bad review and a mark on the profile that outlasts the value of the order many times over.
Where the working day starts
Orders, messages and stock all sit behind the login, so the first action of any shift is opening a working address. Take one from the column on the left, paste it into Tor Browser with the security slider at its highest setting, and check the address printed on the sign in page against what your browser shows before a single keystroke goes in.
nexusb2l7fmqnefwphyy7m5zjhlkytlbo7qbb5lu5dlczr3azgii2gyd.onionnexusma2iekjhhyenua3u4zlyfsj2ubwxr2nt6gdte5rvwukzze63fyd.onionnexusabcdrstn74osnr67fsbzbo44kjpxqbbz5ymcwhlxjg6dloyhoyd.onionSign in on a lookalike once and the shop belongs to whoever built it. Run the address check at the start of every shift, and treat any address found through a search engine or passed along in a chat while the market is slow as hostile by default.
Read the rest of the working areas
Each section covers one part of running a shop. They are written to be read in any order, so start wherever your current problem is.
Start with listings