Market NexusAudience VendorsEscrow 2 of 3 multisigSince 2023
Answers to the operational questions that come up once a shop is already running.
Daily operations
How fast should I dispatch?
Set a window you can hold on a bad week and publish that rather than your best case. Buyers forgive a stated two day window far more readily than a promised same day dispatch that slips. Consistency is what gets measured in reviews.
A buyer says the package never arrived. What now?
Answer with dates and what was sent, quote your listing terms, and make a clear offer. If the value is small or the facts are genuinely unclear, refunding immediately is usually cheaper than the dispute. Save the fight for claims the record can disprove.
Should I ever agree to finalize early?
As a policy, no, and say it is policy rather than a judgement about that buyer. On a young shop the request is a scam signal, and agreeing removes the escrow protection that also shields you from a fabricated complaint.
Can I move a conversation off the market?
Not for anything about an order. Market messaging is encrypted, attached to the order and citable in arbitration. Moving off removes all three, and a buyer who pushes for it is usually working around escrow.
Records, access and safety
How long should I keep order records?
Long enough to answer a dispute and no longer. Order references, dates and a one line note, held locally and encrypted, pruned on a schedule. Comprehensive logs kept indefinitely are a liability rather than diligence.
Is it bad to pause my listings?
No. An empty shop reads as supply management, a slow shop reads as failure. If a week is going to be bad, close rather than serve it badly.
What do I do when a mirror is down?
Use another verified address. The onions listed here are separate doors into the same market, and your shop, orders and messages are identical behind each one. Never search for a new address during an outage, because that is when clones catch people.
How do I know this site is not a phishing page?
You do not, and you should not take an address on trust from any site including this one. Copy an address, open it in Tor Browser, and confirm the onion printed on the login screen matches your address bar before typing anything.
Where the working day starts
Orders, messages and stock all sit behind the login, so the first action of any shift is opening a working address. Take one from the column on the left, paste it into Tor Browser with the security slider at its highest setting, and check the address printed on the sign in page against what your browser shows before a single keystroke goes in.
Sign in on a lookalike once and the shop belongs to whoever built it. Run the address check at the start of every shift, and treat any address found through a search engine or passed along in a chat while the market is slow as hostile by default.
Read the rest of the working areas
Each section covers one part of running a shop. They are written to be read in any order, so start wherever your current problem is.